Carlos Eder Oñoro Angulo
Senior AI Delivery Manager · Senior AI Operations Manager
Available for Senior Ops / PM / AI Delivery roles2 professional references available

Carlos Eder
Oñoro Angulo

Operations & Project Manager · AI-Native Execution

I make things happen. I protect the operation. I optimize projects and operations. I drive growth across the operation. I protect and optimize P&L. I run AI-Native operations.

I ship measurable results: offices launched, teams scaled 4→32, $600K CAD secured. I multiply every operation with an AI toolkit that automates reporting, leads, and roadmaps.

10+
Years Experience
2 Offices
Launched in Colombia (BPO)
3 Operations
Managed Across Industries
32
FTEs Scaled
8+
Simultaneous Projects Led
360/day
Qualified Leads per Day
$600K CAD
Financing Secured
SCROLL
Executive snapshot

One operator across every dimension

Not just AI or finance. A Project and Operations Manager who delivers operational results, protects the margin, leads people, and multiplies it all with AI.

Operations & Delivery

I launch and run operations end to end, with PMI, Agile, and Six Sigma governance.

2 offices launched8+ projects ledKPI systems built

Results & P&L

I own the P&L and protect the margin: financing, cost optimization, and growth.

$600K CAD secured+60% salesP&L ownership

People & Leadership

I build and lead teams, from hiring and coaching to C-suite engagement.

Team 4 → 322,000+ resumes screenedC-suite POC

AI-Native Execution

I multiply every operation with AI: automated reporting, leads, and roadmaps.

360 leads/day80% less reportingn8n + Claude + Copilot
Professional Summary

A decade of delivering results at the intersection of AI and Operations

An Operations & Project Manager who delivers: 2 BPO offices launched in Colombia, teams scaled from 4 to 32 FTEs, 8+ simultaneous projects led, and $600K CAD in financing secured. Built on a dual background in Industrial Engineering and Economics, with advanced education in Business AI and Digital Marketing, I have spent 10+ years optimizing processes, leading cross-functional teams, and driving strategic growth for established companies and entrepreneurial ventures alike.

AI is my multiplier, not a buzzword: I deploy Generative and Agentic AI (n8n agents, Claude, Copilot) alongside PMI, Agile/Scrum, and Six Sigma governance to compress reporting cycles, automate lead generation, and cut meeting time, so my teams spend their hours on outcomes. I bring hands-on operations management experience across retail, logistics, construction, food & beverage, AI, and marketing, bringing the cross-sector perspective to adapt and deliver measurable results for owners, sponsors, and decision makers in any business environment.

Location
Barranquilla, Colombia
Languages
Spanish C2 · English C2 · French B1
Email
ceonoro@uninorte.edu.co
Phone
+57 (300) 898-0824
CV
Download Resume (PDF)
AI IntegrationProject ManagementOperations ManagementSupply Chain OptimizationSales StrategyTeam LeadershipAgile / ScrumPMI MethodologiesKPI GovernanceP&L OwnershipStakeholder ManagementBusiness Expansion
Endorsement

What a CEO says about working with Carlos

I consider that Carlos would be a valuable asset for any organization that requires a competent, responsible professional with strategic vision. For this reason, I recommend him without any reservation.

On the launch of our offices in Medellín and Barranquilla, he managed the entire process end to end — and the procedures he built for KPI analysis and tracking remain an essential part of our decision-making.

Shawn David Davis
CEO, Brightway Management
VerifiedRead the full letter
AI Advantage

An AI operating system for operations

Not just tools: a working system that turns AI capability into operational throughput.

AI Agents (n8n)
360 qualified leads/day

Lead-gen pipeline built in 15 minutes: agents qualify and route prospects around the clock.

AI Reporting Automation
80% less manual effort

n8n reporting workflows that replace hours of spreadsheet work with always-fresh dashboards.

AI Roadmapping
37% shorter meetings

AI-generated roadmaps align stakeholders before the meeting: decisions, not status updates.

Claude + Copilot Workflow
C-level reporting on autopilot

Claude, Claude Code, and Copilot draft executive reporting and analysis at delivery speed.

By the Numbers

Selected outcomes

The defensible numbers behind the track record.

$600K CAD
Financing secured
4→32
FTEs scaled
2
Offices launched
360/day
Qualified leads
+60%
Sales growth
80%
Less manual reporting
In my own words
I'm very good at making things happen. I know how to treat the operation goals as my capstone.
Carlos Eder Oñoro Angulo
Portfolio

Three operations. Real results.

A project portfolio for a Canada-based firm, a Colombia operation delivering project managers to US construction companies, and a food business scaled 5x from seed. Some client details are protected under NDA.

BPO Labs logo
BPO Labs Under NDA

Portfolio Manager

2025 – Present

As Portfolio Manager for a Canada-based project management firm, I governed concurrent client engagements end to end: market entry, regulatory licensing, brand creation, AI lead generation, financing, and distribution.

Client and project details are protected under a non-disclosure agreement. Outcomes are reported at the portfolio level.

8+
Concurrent projects
$600K
CAD financing
360/day
Qualified leads
80%
Less reporting effort
PMIAgileScrumMicrosoft Projectn8nMicrosoft Copilot
Selected portfolio projects

Men's grooming brand

  • Led brand creation (identity, personality, purpose) with the design team across a men's line: shampoo, conditioner, deodorant, body wash, shave lather, and beard oil.
  • Managed the production handoff: delivered CAD drawings and renders to a manufacturing plant in China that produces the bottles and ships them to Canada by sea.
  • Led the documentation that secured $600K CAD in financing to launch the project.
  • Commissioned market research to define distribution channels and platforms, and ran a Kanban content pipeline with the design team.
  • Managed the documentation to list products on Shopify and Amazon, and prepared approval documents for the project sponsor.

Project management firm (Colombia market entry)

  • Led the firm's incorporation in Colombia as an SAS, sourcing the local team to handle setup so the client could bring its partners' products into the Colombian market.
  • Ran agenda-driven meetings and delivered AI-powered, on-brand meeting notes with objectives, conclusions, and action items.
  • Managed the full team's tasks in Microsoft Project.

Tobacco boutique

  • Led the process with the SIC to secure the registration required to distribute the product in Colombia.
  • Acted as the bridge to place the cigars into the catalogs of Colombian distributors.
  • For the B2C channel, built an n8n AI agent that scraped 360 leads of US tobacco boutiques into a dashboard that deduplicated, organized, and tracked metrics (contacted, status, size).

Spirits distribution (Caribbean)

  • Ran market studies across Caribbean countries to map how the market operated for Moldovan whisky, cognac, and vodka.
  • Deployed AI agents to generate buyer leads across Caribbean countries.
  • Built a dashboard that geolocates leads and tracks performance, behind role-based user accounts.
  • Led brand creation with the design team to keep one consistent message across the three spirits.

Artist brand

  • Led brand creation with the design team.
  • Built dashboards tracking leads across two territories (users, metrics, leads) with a deduplicator for importing more leads; leads were sourced via the same n8n agent using a different RAG and an ICP-specific prompt.
  • Prepared project approval documents for the artist's manager and managed the licensing to distribute the brand's products in Canada.

Marketing agency

  • Built the SOPs and integrated AI into them to improve client metrics.
  • Set up content pipelines and the intake channels to capture leads.
  • Led the agency's incorporation in Colombia as an SAS.

Cigar distributor (Canada)

  • Ran operations to find a Canadian location that met the team's requirements.
  • Managed design execution for brand creation, brand personality, and customer-facing presentations.
  • Managed the documentation to obtain the license to distribute the products in Canada.

Canadian winery

  • Led the INVIMA registration in Colombia to introduce the wines to the Colombian market.
  • Led negotiations with high-profile distributors in the Colombian market.
Brightway Management logo

Operations Manager

2023 – 2025

Brightway sells project management talent to construction companies across the United States. I built out its Colombia delivery operation from the ground up: no local infrastructure, a 4-person team, and no sales process in place.

Outcomes
  • Launched 2 offices: Barranquilla and Medellín.
  • Scaled the team from 4 to 32 people.
  • Stood up telephony and CRM from scratch.
  • Owned the P&L: sites, leases and equipment.
  • Screened 2,000+ resumes to build the team.
  • National point of contact for the board and C-suite.
  • Delivery management: trained staff on the right AI tools to implement.
  • Embedded n8n AI agents into operational workflows.
  • Led Project Managers serving US construction clients.
  • Built KPIs across the international supply chain.
Gramma's Bakehouse logo

Gramma's Bakehouse

Operations & Project Manager

2021 – 2023

Built and ran a specialty bakery from a $10K starting budget, owning operations, marketing, and client management end to end.

Outcomes
  • Turned $10K seed into $50K (2022) and $65K (2023) revenue.
  • Found the site, negotiated the lease, equipped the plant.
  • Managed 200+ recurring key accounts.
  • Grew the brand to 6,800 Instagram followers via a Kanban content pipeline.
  • Optimized the production plant to cut costs.
  • Deployed an optimized daily delivery route.
Track Record

A track record of delivery

AI Portfolio Manager

Current
BPO Labs
May 2025 – Present
$600K CAD financing360 leads/day7+ concurrent projects80% less manual reporting
Portfolio Leadership

Oversaw 7+ concurrent projects with PMI, Agile & Scrum. Integrated AI-powered tools for efficiency and measurable impact.

Impact:Contributed securing $600,000 CAD in bank financing by building a portfolio-grade investment case, enabling market entry of three healthcare brands.
AI-Driven Lead Generation

Built AI lead-generation strategies using customer segmentation, market intelligence and prompt engineering.

Impact:Developed n8n-based ICP-driven automation producing 360 qualified leads per day in 15 minutes, standardized across the entire portfolio.
Strategic Project Execution

Designed scalable roadmaps aligned with corporate expansion goals.

Impact:Implemented AI-assisted roadmap visualization (Napkin AI + Gemini), cutting meeting time by 37% through faster alignment.
Executive Engagement

Facilitated daily C-level meetings using Microsoft Copilot for data-driven reporting.

Impact:Automated prior-day meeting notes delivery at 7:30am via n8n, reducing manual effort by 80% and standardizing executive documentation.
Stakeholder & Client Management

Cultivated stakeholder alignment through transparent communication and retention-focused strategies.

Impact:Generated five client recommendations and measurable portfolio expansion through disciplined power-interest grid stakeholder management.

Operations Manager

Brightway
Brightway Management SAS
Aug 2023 – May 2025
4 → 32 FTE2 offices launched+60% sales$500K USD in 6 months
Sales Team Creation & Strategy

Led the creation of a high-performance sales team, implementing sales strategies, and coaching staff to achieve growth targets.

Impact:Prospected and converted new B2B market opportunities by engaging senior CEOs and key decision-makers, positioning buildings and services to win strategic accounts. Owned P&L and budget governance across the company portfolio, driving cost optimization and operational continuity to protect profitability and sustain global competitiveness.
Sales Team Performance

Management and bolstering of the sales team performance.

Impact:Coached and enabled U.S. and Colombia sales teams to replicate the U.S. go-to-market model in Colombia using PMI-aligned delivery governance; ramped the Colombia team to $500K USD in sales within its first six months.
KPI Governance (Six Sigma)

Developed various KPIs within a Six Sigma quality control system to monitor the performance and productivity of the sales team across multiple dimensions.

Impact:Built and operationalized an enterprise KPI governance framework spanning Sales, Post-Sales, and Project Delivery, standardizing performance measurement across active engagements. Delivered executive-level visibility enabling scalable execution, accelerated sales growth, and informed market expansion decisions.
C-Level Executive Engagement

Engaged with C-Level Executives to deliver performance reports, strategize operational enhancements, and drive company-wide improvements.

Impact:Turned around a stalled Colombia expansion: launched two offices across two cities and scaled from 4 to 32 FTE. Implemented an executive reporting cadence that improved governance and decision velocity, enabling successful market entry and a 60% increase in sales.
AI-Enabled Operations

Led the adoption of AI-enabled solutions to modernize operational workflows, replacing conventional practices to reduce cost, improve efficiency, and accelerate the technology adoption roadmap.

Impact:Deployed NotebookLM across Sales, PM, and contractor teams to digitize portfolio documentation and eliminate office paperwork entirely. Implemented n8n-based AI agents to automate customer quotes, invoicing, CAD drawing distribution, and project status documentation, accelerating cycle times and improving delivery transparency.
Office Launch: Barranquilla & Medellín

Oversaw operations in Barranquilla and Medellín, including office location and set up.

Impact:Delivered the end-to-end launch of both offices using a Waterfall project governance framework, owning full budget control and P&L accountability while sourcing sites, negotiating leases, procuring equipment, and implementing core operational platforms (CRM and enterprise telephony).
Sales Performance & Supply Chain

Managed sales performance and efficiency reports to optimize supply chain and drive revenue growth.

Impact:Designed and deployed a sales KPI governance framework to standardize performance management and coaching cadences, enabling the team to consistently exceed quota and drive a 20% YoY increase in sales revenue.
Talent Acquisition & Team Building

Conducted research and recruited a diverse team of multi-disciplinary professionals, establishing a comprehensive foundation for the company's success.

Impact:Recruited and onboarded a 32-person cross-functional, multidisciplinary team across Barranquilla and Medellín (16 each), leveraging structured talent analytics to screen and shortlist from a 2,000-candidate pipeline.

Customer Service Representative

HGS (VIZIO)
Nov 2022 – Jul 2023
Highest CSAT300-person org
CX Excellence

Managed client relationships and product queries for VIZIO, ensuring superior customer satisfaction.

Impact:Achieved highest CSAT and most customer reviews in a 300-person organization. Designed a standardized CX workflow and call playbook that improved interaction quality and raised overall service performance.
Jan 2021 – Oct 2021
Process adopted org-wideRe-engaged to scale it
Process Design

Streamlined logistics processes for ATS Logistics in TMS software, ensuring timely delivery and cost-effective solutions.

Impact:Designed an Excel-based tracking and traceability system adopted beyond my tenure; was re-engaged to coach the team and scale its use across the organization.

Operations & Project Manager

Entrepreneurial

Grammas Bakehouse

Feb 2015 – Dec 2023
$50K revenue (2022)200 active clients6,800 followers+42% profit
Marketing Strategy & Project Management

Created and executed comprehensive marketing strategies using tools like Trello, ensuring clear communication and tracking of projects.

Impact:Implemented a PMI-aligned delivery framework to execute a structured content pipeline across Instagram and Facebook, enabling consistent cadence, predictable throughput, and growth to 6,800 Instagram followers.
Distribution & Consumer Research

Conducted consumer research to create efficient distribution channels, ensuring market penetration and customer satisfaction.

Impact:Designed and operationalized an end-to-end sales funnel to generate and qualify new leads, and established customer success governance from day one. Generated $50,000 USD in 2022 revenue (~COP 250,000,000 at COP 5,000/USD TRM).
Key Account Management (KAM)

Delivered strategic KAM, fostering critical client relationships and expanding market presence.

Impact:Owned customer success across the full lifecycle, from pre-sales engagement through post-sale adoption, building and managing a portfolio of 200 active clients with weekly repeat purchasing behavior, resulting in a 42% profit increase.
Production Facility Setup

Successfully established a production facility, managing all operational paperwork and leading a team of 12 operators to ensure efficient operations.

Impact:Led the end-to-end setup by sourcing the site, negotiating the lease, procuring equipment, and overseeing construction/fit-out. Managed and coached a 12-operator production team to ensure accurate, consistent output and reliable operational performance.
Education

Academic Foundation

2025–2026
Master in Business AI
ENEB
2025–2026
Master in Digital Marketing
ENEB
2025
Specialization in AI for Business
Pennsylvania Wharton University
2021–2022
Executive MBA
Universidad de Cádiz, Madrid, Spain
2014–2021
B.Sc. in Industrial Engineering
Universidad del Norte, Barranquilla
2015–2022
B.Sc. in Economics
Universidad del Norte, Barranquilla
2016
Specialization in Entrepreneurship
University of Maryland
Skills & Technologies

An AI-powered operations toolkit

The stack behind the metrics: LLMs, agents, and automation wired into PMI, Agile/Scrum, and Six Sigma execution.

LLMs & AI Platforms
ChatGPTGeminiCopilotGrokPerplexityClaudeMistral
AI Automations
n8nZapierMake
AI Agents
n8nAgentKitOpalAI StudioManus
Project Management
NotionJiraClickUpTrelloAsanaMicrosoft ProjectJam GPTNapkin
Data Analysis
Power BIDeepnoteBigMLExcelNotebookLM
AI Content Generation
MidJourneyGammaDALL-EGensparkSynthesia
Vibe Coding
LovableCursorCodexClaude Code
Business Tools
SalesforceOffice 365SharePointGenesysSlackBasecampPythonClaude Cowork
Professional Documents

Verified References

Official documents issued by Brightway Management SAS and BPO Labs. Click to view inline.

Letter of Recommendation

Recommendation

Brightway Management SAS · November 14, 2025

Issued by Shawn David Davis, CEO of Brightway Management, commending Carlos's professionalism, leadership in the Medellín & Barranquilla office launches, KPI development, and strategic vision.

▶ View Document

Employment Certificate

Certificate

Brightway Management SAS · May 12, 2025

Official certification from HR Director Javier Montoya confirming Carlos served as Operations Manager from August 15, 2023 to May 12, 2025, with full scope of responsibilities.

▶ View Document

Employment Certificate

Certificate

BPO Labs · 2026

Official employment certificate from BPO Labs confirming Carlos's current role as AI Portfolio Manager, leading AI delivery and operations initiatives since May 2025.

▶ View Document
Contact

Let's build something together

Open to senior operations, project management, and AI delivery roles in fast-paced organizations.

LinkedIn
View Profile
Location
Barranquilla, Colombia

Professional References

Shawn Davis
sdavis@ironbuiltbuildings.com
WhatsApp: +1 (412) 689-2670
Giancarlo Pugliese
Owner & CMO · Porthos (Steakhouse & Pub)
gpugliese@porthospub.com
WhatsApp: +57 (310) 369-8210

© 2026 Carlos Eder Oñoro Angulo · Barranquilla, Colombia